Mystery shopping: how your sales reps actually sell
We test your sales department through the eyes of a real customer — calls, chats, meetings. You see the gap between how things should be and how they are.
What happens when you’re not listening
Four steps to the report
Scenarios and cover stories
Agreed with you to fit your product and funnel.
Contacts
To your department and to competitors: calls, chats, visits.
Recording and review
Transcription and scoring against a quality checklist.
Report
Where customers are lost and exactly what to fix.
What’s in the report
A checklist score for every touchpoint · where customers are lost · comparison with competitors · specific wording for what to fix.
Formats
A one-off check or a subscription — monthly quality control for large departments. That’s how a major real estate client works with us.
Frequently asked questions
Will my reps know they’re being checked?
No — that’s the whole point.
Do you check competitors?
Yes, if agreed with you.
Is this part of an audit?
It can be a standalone service or part of an audit.
Find out how your team actually sells
A free diagnostic session — we’ll discuss the test scenarios.
